Shipping Policy

We want your order with you as quickly as possible. Below is everything you need to know about processing, delivery and tracking.

1. Order processing

Orders are processed Monday to Friday, excluding public holidays. Most orders leave our warehouse within 1–2 business days. Orders placed after 14:00 CET are processed the following business day.

2. Delivery times

• Germany & Austria: 2–4 business days
• Rest of the European Union: 3–7 business days
• Rest of the world: 7–14 business days

Delivery estimates begin once your order has been dispatched and may be affected by carrier delays, weather or customs processing.

3. Shipping costs

Shipping is calculated at checkout based on your destination. Standard shipping is free on multi-bottle bundles and on all active subscriptions.

4. Tracking

As soon as your parcel leaves our warehouse we email you a tracking number. If tracking has not updated after 5 business days, contact us and we will investigate with the carrier.

5. Addresses

Please check your delivery address carefully. We cannot be held responsible for parcels sent to an incorrect or incomplete address. If your order has not yet shipped, email us and we will do our best to correct the address.

6. Customs and import duties

Orders shipped outside the European Union may be subject to import duties or taxes levied by the destination country. These charges are the responsibility of the recipient.

7. Lost or damaged parcels

If your parcel arrives damaged or does not arrive at all, contact info.gleefull@gmail.com within 30 days of the dispatch date and we will arrange a replacement or refund.

8. Contact

Questions about a delivery? Email info.gleefull@gmail.com and our team will reply within one business day.