Refund Policy
Last updated: 21 April 2026
We stand behind every formula we make with a best-in-class 180-day money-back guarantee. If you are not completely satisfied, we will refund you — no questions asked.
1. The guarantee
You have 180 days from the date your order is delivered to request a refund. The guarantee applies even to opened and partially used bottles, so you can genuinely give the product a fair trial.
2. How to request a refund
- Email info.gleefull@gmail.com with your order number and the reason for your request.
- Our team replies within one business day with return instructions, if a return is needed.
- Once approved, your refund is issued to the original payment method.
3. Processing time
Refunds are issued within 3–5 business days of approval. Depending on your bank or card issuer, it can take a further 5–10 business days for the funds to appear on your statement.
4. Return shipping
Where a return is required, return shipping is at the customer’s expense unless the item arrived damaged, defective or incorrect — in which case we cover the cost in full.
5. Subscriptions
You can cancel a subscription at any time before the next billing date and no further charges will be made. Shipments already dispatched are covered by the 180-day guarantee above.
6. Damaged, defective or incorrect items
Contact us within 30 days of delivery with a photo of the item and we will send a free replacement or issue a full refund, whichever you prefer.
7. Statutory rights
This policy is offered in addition to, and does not affect, your statutory rights as a consumer, including the EU right of withdrawal within 14 days of delivery.